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Licence at client.lxlabs.com [message #60802] Wed, 01 April 2009 05:54 Go to next message
Yokav is currently offline Yokav  Belgium
Messages: 247
Registered: August 2007
Location: Be
Senior Member
Hi,

There is a problem on client.lxlabs.com, I can't delete a licence, so I've to paid for two licence!

I've 5 vpses (2 with lxadmin enterprise and 1 with hypervm), so I've add one licence for hypervm with 5 vpses and two licence for lxadmin with 2 server and 20 domains.

I've change the ip of my hypervm vps, so I've add a new licence for hypervm and desactivated the old one, but it's impossible to completely delete the old one and now for each new invoice I've to paid for 10 vpses and not for 5 vpses.

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Re: Licence at client.lxlabs.com [message #60834 is a reply to message #60802] Wed, 01 April 2009 18:57 Go to previous messageGo to next message
Lxhelp
Messages: 23691
Registered: July 2006
The Champion
Please set the license value to 0, and you won't be billed.


On Wed, Apr 01, 2009 at 09:54:31AM -0000, Yokav wrote:
>
>
> Hi,
>
> There is a problem on client.lxlabs.com, I can't delete a licence, so I've to paid for two licence!
>
> I've 5 vpses (2 with lxadmin enterprise and 1 with hypervm), so I've add one licence for hypervm with 5 vpses and two licence for lxadmin with 2 server and 20 domains.
>
> I've change the ip of my hypervm vps, so I've add a new licence for hypervm and desactivated the old one, but it's impossible to completely delete the old one and now for each new invoice I've to paid for 10 vpses and not for 5 vpses.
>


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Re: Licence at client.lxlabs.com [message #64192 is a reply to message #60834] Tue, 12 May 2009 20:55 Go to previous message
LxCenter_Danny is currently offline LxCenter_Danny  Netherlands
Messages: 2068
Registered: July 2007
Location: Netherlands
Grandmaster
LxCenter Core Team Member
LxCenter Representative
Lxhelp wrote on Thu, 02 April 2009 00:57
Please set the license value to 0, and you won't be billed.






This problem still exists? a big shame..
I dont know further actions because i handed it over to my collegue back in early January 2009.

Billing system is not stable, not regular bills , I did see last year some holes that some months are not billed, and then few months later a bill for 3 months at once etc.

And also the dual billing because IP changing and billed each month 2x instead of one.

In ticket system i wrote if they can delete it but they said press the delete button. So funny to say back there is no button Smile


iig i dont know what happened the last 4 months. I was that part tired and gave it to someone else Smile



LxCenter - System Operations

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Re: Licence at client.lxlabs.com [message #64196 is a reply to message #64192] Tue, 12 May 2009 19:43 Go to previous message
lxbhargava is currently offline lxbhargava  
Messages: 597
Registered: May 2009
Master

Hello,

Please open a ticket it will be taken care. We respond to all billing issues within 24 hours.


On Wed, May 13, 2009 at 12:55:41AM -0000, Danny wrote:
>
>
> Lxhelp wrote on Thu, 02 April 2009 00:57

Thanks and Regards

S Bhargava
Lxlabs Support

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