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| Re: no support for paid customers? [message #61047 is a reply to message #61045] |
Fri, 03 April 2009 04:16   |
Lxhelp
Messages: 23691
Registered: July 2006 |
The Champion |
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Can you please bump the ticket? Ideally, you have to take a separate support contract. But if it is a hyperVM issue, we definitely do help.
If it is openvz/xen issue, you will need separate contract.
thanks.
On Fri, Apr 03, 2009 at 08:11:01AM -0000, Rudi Ahlers wrote:
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> Hi,
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> I have submitted a support request via my Laxlabsclient portal, since I'm paying for licenses, but have received no support on that ticket since February? Why don't you offer support to paid client's via their portal?
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| Re: no support for paid customers? [message #61063 is a reply to message #61062] |
Fri, 03 April 2009 09:47 |
Lxhelp
Messages: 23691
Registered: July 2006 |
The Champion |
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That has to be increased. I will add it to your account.
thanks.
On Fri, Apr 03, 2009 at 01:42:58PM -0000, Rudi Ahlers wrote:
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> It's actually a support question related to the client portal, so I put it in the client portal, and not on the forum :)
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> BUT, lemme put it here instead, since I'm here now.
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> I would like to add more ports / hosts to monitor, but since the client portal only has 10 available, I don't know how to add more. Can you please tell me ?
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| Re: no support for paid customers? [message #61067 is a reply to message #61066] |
Fri, 03 April 2009 10:25 |
Lxhelp
Messages: 23691
Registered: July 2006 |
The Champion |
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In fact, we will rewrite the system so that it will automatically monitor the license servers.
thanks.
On Fri, Apr 03, 2009 at 02:23:06PM -0000, Rudi Ahlers wrote:
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> great, thank you :) Is it possible to have 3 - 5 monitored ports, per host that I have a license for?
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