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Webmail -connection to IMAP server failed [message #63378] Mon, 04 May 2009 16:20 Go to next message
daguy is currently offline daguy  Canada
Messages: 115
Registered: August 2007
Location: canada
Valuable Member
The IMAP server is running, however goint to webmail I get message for all acounts

"connection to IMAP server failed"

This started up about 10 days ago, for some strange reason, can anyone help??

Happens with roundcube and horde both, must be a config issues I assume.. but why only me... I see no one else yelling Smile ??

thanks

[Updated on: Mon, 04 May 2009 16:20]

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Re: Webmail -connection to IMAP server failed [message #63382 is a reply to message #63378] Mon, 04 May 2009 18:51 Go to previous messageGo to next message
stev868 is currently offline stev868  Netherlands
Messages: 332
Registered: March 2008
Senior Member
Hi,

Same issue here.
This is a bug because i can reproduce this with a new install.

I asked for help to Lxhelp, however no reaction.

It seems that Lxhelp is too busy with changing the name.
Humm, it could be that Lxadmin is not the best name for a control panel, in the end that is not what counts and the name is not too bad, better than Kloxo.

We have to deal with our customers and they do not understand why some things are not working.
They do really not understand why they can not use Roundcube or why the install apps are that outdated, backup issues, redundant master etc.
My customers do not agree with the answer that the designer is changing the name of the control panel and that that is the reason that they could not use their webmail for days.
Please understand that this is how we earn our money.

Changing the name is ok but i think that you should give normal support meanwhile.

However, we have choosen for this control panel and there is no easy way back.

Hope the lack of support will change, otherwise we have to switch to another control panel.

Kind regards,

Steven

[Updated on: Tue, 05 May 2009 02:24]

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Re: Webmail -connection to IMAP server failed [message #63387 is a reply to message #63382] Mon, 04 May 2009 20:01 Go to previous messageGo to next message
Lxhelp
Messages: 23691
Registered: July 2006
The Champion
Can you just bump your thread?

thanks.


On Mon, May 04, 2009 at 10:51:13PM -0000, Steven wrote:
>
>
> Hi,
>
> Same issue here.
> This is a bug because i can reproduce this with a new install.
>
> I asked for help to Lxhelp, however no reaction.

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Re: Webmail -connection to IMAP server failed [message #63388 is a reply to message #63378] Mon, 04 May 2009 20:03 Go to previous messageGo to next message
Lxhelp
Messages: 23691
Registered: July 2006
The Champion
Do:

 
 ps ax | grep courier


thanks.


On Mon, May 04, 2009 at 08:20:10PM -0000, brian budd wrote:
>
>
> The IMAP server is running, however goint to webamil I get message for all acounts
>
> "connection to IMAP server failed"
>
> This started up about 10 days ago, for some strange reason, can anyone help??
>
> Happens with roundcube and horde both, must be a config issues I assume.. but why only me... I see no one else yelling :) ??
>
> thanks

Report message to a moderator

Re: Webmail -connection to IMAP server failed [message #63406 is a reply to message #63388] Tue, 05 May 2009 02:25 Go to previous messageGo to next message
stev868 is currently offline stev868  Netherlands
Messages: 332
Registered: March 2008
Senior Member
Hi,

That gives:

ps ax | grep courier
9466 pts/0 S+ 0:00 grep courier
30140 ? S 0:00 /usr/libexec/courier-authlib/authdaemond
30145 ? S 0:00 /usr/bin/tcpserver -v -R -H -l bc.domain.com 0 995 /usr/bin/couriertls -server -tcpd /usr/sbin/pop3login /usr/bin/pop3d Maildir
30158 ? S 0:00 /usr/bin/tcpserver -v -R -H -l bc.domain.com 0 993 /usr/bin/couriertls -server -tcpd /usr/sbin/imaplogin /usr/bin/imapd Maildir
30171 ? S 0:00 /usr/libexec/courier-authlib/authdaemond

Regards,

Steven

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Re: Webmail -connection to IMAP server failed [message #63407 is a reply to message #63406] Tue, 05 May 2009 02:41 Go to previous messageGo to next message
Lxhelp
Messages: 23691
Registered: July 2006
The Champion
Do:

 cd /var/qmail/supervise/imap4/
 ./run


and see what's the error you get.


On Tue, May 05, 2009 at 06:25:30AM -0000, Steven wrote:
>
>
> Hi,
>
> That gives:
>
> ps ax | grep courier

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Re: Webmail -connection to IMAP server failed [message #63409 is a reply to message #63407] Tue, 05 May 2009 02:56 Go to previous messageGo to next message
stev868 is currently offline stev868  Netherlands
Messages: 332
Registered: March 2008
Senior Member
Hi,

That gives:

tcpserver: fatal: unable to bind: address already used

Kind regards,

Steven

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Re: Webmail -connection to IMAP server failed [message #63410 is a reply to message #63409] Tue, 05 May 2009 03:02 Go to previous messageGo to next message
Lxhelp
Messages: 23691
Registered: July 2006
The Champion
 

 
netstat -p -n -a | grep 147




thanks.


On Tue, May 05, 2009 at 06:56:01AM -0000, Steven wrote:
>
>
> Hi,
>
> That gives:
>
> tcpserver: fatal: unable to bind: address already used
>
> Kind regards,
>
> Steven

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Re: Webmail -connection to IMAP server failed [message #63412 is a reply to message #63406] Tue, 05 May 2009 00:36 Go to previous messageGo to next message
lxbhargava is currently offline lxbhargava  
Messages: 597
Registered: May 2009
Master


Hello,

Try rebooting the system.

On Tue, May 05, 2009 at 06:25:30AM -0000, Steven wrote:
>
>
> Hi,
>
> That gives:
>
> ps ax | grep courier
> 9466 pts/0 S+ 0:00 grep courier
> 30140 ? S 0:00 /usr/libexec/courier-authlib/authdaemond
> 30145 ? S 0:00 /usr/bin/tcpserver -v -R -H -l bc.domain.com 0 995 /usr/bin/couriertls -server -tcpd /usr/sbin/pop3login /usr/bin/pop3d Maildir
> 30158 ? S 0:00 /usr/bin/tcpserver -v -R -H -l bc.domain.com 0 993 /usr/bin/couriertls -server -tcpd /usr/sbin/imaplogin /usr/bin/imapd Maildir
> 30171 ? S 0:00 /usr/libexec/courier-authlib/authdaemond
>
> Regards,
>
> Steven
>




Thanks and Regards

S Bhargava
Lxlabs Support

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Re: Webmail -connection to IMAP server failed [message #63414 is a reply to message #63410] Tue, 05 May 2009 03:22 Go to previous messageGo to next message
stev868 is currently offline stev868  Netherlands
Messages: 332
Registered: March 2008
Senior Member
Hi,

netstat -p -n -a | grep 147

gives no output.

The system has been rebooted several times.
I even reinstalled Lxadmin on a clean VPS, same issue.

Regards,

Steven

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Re: Webmail -connection to IMAP server failed [message #63415 is a reply to message #63414] Tue, 05 May 2009 00:55 Go to previous messageGo to next message
lxbhargava is currently offline lxbhargava  
Messages: 597
Registered: May 2009
Master
Sorry the port is 143.

thanks.


On Tue, May 05, 2009 at 07:22:12AM -0000, Steven wrote:
>
>
> Hi,
>
> netstat -p -n -a | grep 147
>
> gives no output.
>
> The system has been rebooted several times.
> I even reinstalled Lxadmin on a clean VPS, same issue.

Thanks and Regards

S Bhargava
Lxlabs Support

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Re: Webmail -connection to IMAP server failed [message #63416 is a reply to message #63414] Tue, 05 May 2009 01:08 Go to previous messageGo to next message
lxbhargava is currently offline lxbhargava  
Messages: 597
Registered: May 2009
Master
 
 
 netstat -a -p -n | grep 143



On Tue, May 05, 2009 at 07:22:12AM -0000, Steven wrote:
>
>
> Hi,
>
> netstat -p -n -a | grep 147
>
> gives no output.
>
> The system has been rebooted several times.
> I even reinstalled Lxadmin on a clean VPS, same issue.
>
> Regards,
>
> Steven
>




Thanks and Regards

S Bhargava
Lxlabs Support

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Re: Webmail -connection to IMAP server failed [message #63417 is a reply to message #63416] Tue, 05 May 2009 03:56 Go to previous messageGo to next message
stev868 is currently offline stev868  Netherlands
Messages: 332
Registered: March 2008
Senior Member
Hi,

netstat -p -n -a | grep 143
tcp 0 0 0.0.0.0:110 0.0.0.0:* LIST EN 30143/tcpserver
tcp 0 0 0.0.0.0:143 0.0.0.0:* LIST EN 30151/tcpserver
tcp 0 0 :::563 :::* LIST EN 1433/sshd


The issue is only with Roundcube, Horde is working fine.

Some other info about what is done meanwhile:


/var/log/mysqld.log

/usr/libexec/mysqld: Incorrect information in file: './roundcubemail/session.frm'

I ran:

mysql -u root -p
enter your password
repair table roundcubemail.session

Running this gives:

mysql> repair table roundcubemail.session;
+-----------------------+--------+----------+--------------- -----------------------------------------------+
| Table | Op | Msg_type | Msg_text |
+-----------------------+--------+----------+--------------- -----------------------------------------------+
| roundcubemail.session | repair | error | Incorrect information in file: './roundcubemail/session.frm' |
+-----------------------+--------+----------+--------------- -----------------------------------------------+
1 row in set, 1 warning (0.56 sec)

After that i ran:

rm /var/cache/lxadmin/lxwebmail*
/script/upcp

But still the same issue.

Regards,

Steven

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Re: Webmail -connection to IMAP server failed [message #63419 is a reply to message #63417] Tue, 05 May 2009 05:13 Go to previous messageGo to next message
Lxhelp
Messages: 23691
Registered: July 2006
The Champion
Can you check the roundcube log and see.

Also, connect via roundcube and check the courier log at /var/log/lxadmin/courier

thanks.


On Tue, May 05, 2009 at 07:56:32AM -0000, Steven wrote:
>
>
> Hi,
>
> netstat -p -n -a | grep 143
> tcp 0 0 0.0.0.0:110 0.0.0.0:* LIST EN 30143/tcpserver
> tcp 0 0 0.0.0.0:143 0.0.0.0:* LIST EN 30151/tcpserver

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Re: Webmail -connection to IMAP server failed [message #63437 is a reply to message #63419] Tue, 05 May 2009 08:30 Go to previous messageGo to next message
stev868 is currently offline stev868  Netherlands
Messages: 332
Registered: March 2008
Senior Member
Hi,

You can not connect via Roundcube.
Opening the Roundcube webmail page is showing;

SERVICE CURRENTLY NOT AVAILABLE!
Error No. [0x01F4]

Nothing about this in the courier log files.

The error message has something to do with a datbase issue.

Kind regards,

Steven

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Re: Webmail -connection to IMAP server failed [message #63440 is a reply to message #63437] Tue, 05 May 2009 09:16 Go to previous messageGo to next message
daguy is currently offline daguy  Canada
Messages: 115
Registered: August 2007
Location: canada
Valuable Member
could lxlabs log in to my server look and fix please

Clients are yelling ...MAIL and SPAM are premier issues that have to get attended to always, as they are what users value most just below their websites working..

Its hard to tell clients I do have not solution...

please please

-bash-3.2# cd /var/qmail/supervise/imap4/
-bash-3.2# ./run
tcpserver: fatal: unable to bind: address already used

-bash-3.2# netstat -a -p -n | grep 143
tcp 0 0 0.0.0.0:143 0.0.0.0:* LISTEN 25929/tcpserver

[Updated on: Tue, 05 May 2009 09:42]

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Re: Webmail -connection to IMAP server failed [message #63451 is a reply to message #63440] Tue, 05 May 2009 16:15 Go to previous messageGo to next message
arthurthornton is currently offline arthurthornton  United States
Messages: 2120
Registered: August 2007
Location: Virginia
Grandmaster
LxCenter Staff
This problem is with a corrupt RoundCube table file. That is what needs to be fixed.

My Site

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Re: Webmail -connection to IMAP server failed [message #63452 is a reply to message #63451] Tue, 05 May 2009 16:17 Go to previous messageGo to next message
stev868 is currently offline stev868  Netherlands
Messages: 332
Registered: March 2008
Senior Member
Hi,

Thanks for your reponse.

I am sure that Lxhelp knows that that is the problem.
However, again 24 hours later and this is still not fixed.

Steven

[Updated on: Tue, 05 May 2009 16:17]

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Re: Webmail -connection to IMAP server failed [message #63500 is a reply to message #63378] Wed, 06 May 2009 15:04 Go to previous messageGo to next message
daguy is currently offline daguy  Canada
Messages: 115
Registered: August 2007
Location: canada
Valuable Member
How do I fix a corrupt RoundCube table file problem???

PRIOR MESSAGE "This problem is with a corrupt RoundCube table file. That is what needs to be fixed"

There is a new issues as well that may be related, in the mail accounts, for one email address

I created new account, server gave message:

"invalid_email_id "

I checked all accounts for a forwarding or something.. and I do remember having created that account prior, but it is not in the mail account list... hope I am clear on this

[Updated on: Wed, 06 May 2009 15:13]

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Re: Webmail -connection to IMAP server failed [message #63503 is a reply to message #63500] Wed, 06 May 2009 15:33 Go to previous messageGo to next message
arthurthornton is currently offline arthurthornton  United States
Messages: 2120
Registered: August 2007
Location: Virginia
Grandmaster
LxCenter Staff
Those issues are not related. Open a new post under Technical Help with that error message.

My Site

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Re: Webmail -connection to IMAP server failed [message #63593 is a reply to message #63378] Thu, 07 May 2009 17:25 Go to previous messageGo to next message
daguy is currently offline daguy  Canada
Messages: 115
Registered: August 2007
Location: canada
Valuable Member
Now I have had to take my time explaining to clients, the roundcube sitution and then to explain horde all from one BUG that lxlabs ignores....its time consuming, its embarrassing and annoying

Please lxlabs, consider giving some time to this

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Re: Webmail -connection to IMAP server failed [message #63615 is a reply to message #63378] Thu, 07 May 2009 20:12 Go to previous messageGo to next message
lxbhargava is currently offline lxbhargava  
Messages: 597
Registered: May 2009
Master


Hello,

May be some Horde and Roundcube files corrupted. Change to domain owner mode > webmail application, select only horde
once and update and again select only roundcube and update. . If any issues with horde and roundcube config it should
resolve.

On Mon, May 04, 2009 at 08:20:10PM -0000, brian budd wrote:
>
>
> The IMAP server is running, however goint to webamil I get message for all acounts
>
> "connection to IMAP server failed"
>
> This started up about 10 days ago, for some strange reason, can anyone help??
>
> Happens with roundcube and horde both, must be a config issues I assume.. but why only me... I see no one else yelling :) ??
>
> thanks
>




Thanks and Regards

S Bhargava
Lxlabs Support

Report message to a moderator

Re: Webmail -connection to IMAP server failed [message #63650 is a reply to message #63417] Fri, 08 May 2009 10:56 Go to previous messageGo to next message
lxbhargava is currently offline lxbhargava  
Messages: 597
Registered: May 2009
Master


Hello,

Run /script/upcp
. /script/directory
lphp.exe ../bin/misc/installRoundCube.ph


On Tue, May 05, 2009 at 07:56:32AM -0000, Steven wrote:
>
>
> Hi,
>
> netstat -p -n -a | grep 143
> tcp 0 0 0.0.0.0:110 0.0.0.0:* LIST EN 30143/tcpserver
> tcp 0 0 0.0.0.0:143 0.0.0.0:* LIST EN 30151/tcpserver
> tcp 0 0 :::563 :::* LIST EN 1433/sshd
>
>
> The issue is only with Roundcube, Horde is working fine.
>
> Some other info about what is done meanwhile:
>
>
> /var/log/mysqld.log
>
> /usr/libexec/mysqld: Incorrect information in file: './roundcubemail/session.frm'
>
> I ran:
>
> mysql -u root -p
> enter your password
> repair table roundcubemail.session
>
> Running this gives:
>
> mysql> repair table roundcubemail.session;
> +-----------------------+--------+----------+--------------- -----------------------------------------------+
> | Table | Op | Msg_type | Msg_text |
> +-----------------------+--------+----------+--------------- -----------------------------------------------+
> | roundcubemail.session | repair | error | Incorrect information in file: './roundcubemail/session.frm' |
> +-----------------------+--------+----------+--------------- -----------------------------------------------+
> 1 row in set, 1 warning (0.56 sec)
>
> After that i ran:
>
> rm /var/cache/lxadmin/lxwebmail*
> /script/upcp
>
> But still the same issue.
>
> Regards,
>
> Steven
>




Thanks and Regards

S Bhargava
Lxlabs Support

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Re: Webmail -connection to IMAP server failed [message #63661 is a reply to message #63378] Fri, 08 May 2009 15:14 Go to previous messageGo to next message
daguy is currently offline daguy  Canada
Messages: 115
Registered: August 2007
Location: canada
Valuable Member
mine is fixed but a mystery in that what was wrong is the localhost was set to opendns instead of proper check your hosts files, you might find the same...

now how it got changed to something I have never heard of or done is the big mystery.

all tables etc., were not the problem.

now in mine of course horde and roundcube were down due to his issue if horde works its a different issue.

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Re: Webmail -connection to IMAP server failed [message #63667 is a reply to message #63661] Fri, 08 May 2009 17:27 Go to previous messageGo to next message
stev868 is currently offline stev868  Netherlands
Messages: 332
Registered: March 2008
Senior Member
Hi,

I assume that you mean:

lphp.exe ../bin/misc/installRoundCube.php

That solved the problem.

Kind regards,

Steven

[Updated on: Fri, 08 May 2009 17:33]

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Re: Webmail -connection to IMAP server failed [message #103832 is a reply to message #63650] Sun, 04 November 2012 06:29 Go to previous message
marcnz  Australia
Messages: 3
Registered: October 2012
Member
I had same issue and doing this fixed it:

/script/cleanup

It checks everything and seemed to fix all problems. I then rebooted my VPS and I could finally log into my roundcube webmail area.

Hope this will help.

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