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| Re: Pay Invoices? [message #48800 is a reply to message #48797] |
Thu, 04 December 2008 03:03   |
Lxhelp
Messages: 23691
Registered: July 2006 |
The Champion |
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Lxadmin/hyperVM is officially bug free. If there is a bug, we have never let it go for more than day.
If you need dedicated support, you have to get a separate support contract. Otherwise, you can get support by posting in the third party support forum.
On Thu, Dec 04, 2008 at 07:45:22AM -0000, Nick wrote:
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> So, LxLabs expects us to pay an invoice, when we can go 48 hours without hearing a single thing for support. And, when there are still many bugs in the software? This doesn't seem like it should be a software that is worth money just yet. Maybe in a year or two, or if the developer decides to get someone to help him run support other than himself. Is it just me, or do others feel this way?
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| Re: Pay Invoices? [message #48852 is a reply to message #48850] |
Thu, 04 December 2008 09:00 |
Lxhelp
Messages: 23691
Registered: July 2006 |
The Champion |
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IPtables has nothing to do with hyperVM nor lxadmin. It is possibly an openvz issue. Lxadmin merely configures apache/bind/lighty. It is not involved in run time at all.
lxadmin is control panel that's only involved in CONFIGURING the system. The run-time is handled by the appropriate programs.
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On Thu, Dec 04, 2008 at 01:51:51PM -0000, Nick wrote:
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> LxAdmin is not bug free, my customers run into so many problems!
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Please report it to the forum. As such, we do not have a SINGLE unresolved issue.
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> And, you will come here and defend why we should pay you, which I think it still absurd, but when support is needed you will ignore it. I would LOVE to pay you since HyperVM does what I want it to do. But right now, I'm a little skeptical with this kind of support. Do you plan on changing the way you handle support? It only took 15 minutes for you to reply to this post....
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We are merely charging for the web interface. The 50 cents/vps/month does not cover full fledged support. You need to get separate support contract for that. It is very clearly said so in the web-site. Though we do provide free support via the forum.
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| Re: Pay Invoices? [message #48855 is a reply to message #48853] |
Thu, 04 December 2008 09:09 |
Lxhelp
Messages: 23691
Registered: July 2006 |
The Champion |
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On Thu, Dec 04, 2008 at 02:03:58PM -0000, Nick wrote:
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> Quote:
> > Please report it to the forum. As such, we do not have a SINGLE unresolved issue.
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> I have had a couple of my own posts go unanswered, therefore unresolved. So I know that's a lie.
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Please point me to the exact post where you had reported a bug in the Lxadmin control panel. Our forum is completely open, and if you have reported a bug in the last 2 months, that has been ignored, then you have a point.
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> Now for the IPTables, my techs are saying it's an issue with the kernel and we're using your kernel.
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HyperVm updates the kernel directly from openvz repo. We do not even store the kernel locally, but instead directly uses the openvz repository.
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> Last but not least, report it to the forum? It is on the forum...
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We do not provide the kernel. We do not even keep it in our repository, but instead directly use the repositories provided by openvz. Please read the hyperVM product page. HyperVM is a simple control panel to manage openvz/Xen systems.
If you want support for openvz/Xen issues, you HAVE to get a support contract from us. We are NOT charging for xen or openvz, but merely for the Control panel. This is very clear in our product page.
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| Re: Pay Invoices? [message #48862 is a reply to message #48860] |
Thu, 04 December 2008 09:24 |
Lxhelp
Messages: 23691
Registered: July 2006 |
The Champion |
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We have a 100% open development methodology. If you report something to the forum, we have definitely taken care of it. We do have some support issues, but the current one has only been a couple of days. We do have some extra open tickets for the last 2 days, which are sorting through now.
thanks.
On Thu, Dec 04, 2008 at 02:16:47PM -0000, Nick wrote:
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> I must apologize, I did not notice the reporting a bug specifically. I was talking about support issues.
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> You bring up valid points, and this has made me change my mind a little on LxLabs. But I still believe that we shouldn't be paying for this..
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| Re: Pay Invoices? [message #48863 is a reply to message #48861] |
Thu, 04 December 2008 09:25 |
Lxhelp
Messages: 23691
Registered: July 2006 |
The Champion |
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On Thu, Dec 04, 2008 at 02:19:22PM -0000, Nick wrote:
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> I hit the flood warning:
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> So what you are saying is that you guys have nothing to do with the kernel and cannot fix it at all?
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That was what we have been saying for the last 2 years. Openvz is like apache. If there is a bug in apache, normally you report it to their mailing list and they fix it.
Lxadmin/hyperVM are control panels. On an average openvz/Xen works absolutely fine, though.
thanks.
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| Re: Pay Invoices? [message #48866 is a reply to message #48863] |
Thu, 04 December 2008 09:33 |
Lxhelp
Messages: 23691
Registered: July 2006 |
The Champion |
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On Thu, Dec 04, 2008 at 02:54:23PM -0500, Lxhelp wrote:
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> | Quote: |
> On Thu, Dec 04, 2008 at 02:19:22PM -0000, Nick wrote:
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> > I hit the flood warning:
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> > So what you are saying is that you guys have nothing to do with the kernel and cannot fix it at all?
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If you have a support contract with us, we will definitely be able to help you with the kernel too. But for the hyperVM license pricing, providing support for openvz kernel is not feasible. It simply will not work out for us to provide openvz kernel support for 50cents/vps/month.
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